Senior Customer Relationship Manager – Oakland, CA

Senior Customer Relationship Manager

Pacific Gas and Electric Company

Oakland, CA



Requisition ID # 144169 

Position Summary

Manage business relationships with High Tech and Real Estate customers with a focus on emerging markets within these customer segments. Serve as trusted consultative advisor to assist customers in realizing their energy vision. Act as primary point of contact with customers for service-related issues and needs. Strategically partner to drive shared value, actively promote and sell PG&E products, programs, Behind The Meter solutions and services to customers along with the coordination of appropriate economic attraction/retention or competitive issues. Inform and advise customers on regulatory and legislative issues and other matters that have a direct impact. Communicate with customers on planned and unplanned outages. Act as the Customer Strategy Officer during on-call responsibilities and PSPS Events. Act as the Company's representative responsible for developing a positive business relationship with customers and their communities while providing high quality energy services and programs.

This position is hybrid, working from your remote office and your assigned work location based on business need.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job.  The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity.  We would not anticipate that the individual hired into this role would land at or near the top half of the range described below, but the decision will be dependent on the facts and circumstances of each case.

A reasonable salary range is:

Bay Area Minimum: $ 95,000

Bay Area Mid-point: $ 119,000

Bay Area Maximum: $ 143,000


California Minimum: $ 90,000

California Mid-point: $ 113,000

California Maximum: $136,000

Job Responsibilities

Resolves complex billing, reliability and service issues which may require 
close coordination/project management between company and customers. 
Facilitates and supports moderate-to complex service planning problems, including large load process, by utilizing multiple departments, and leveraging / utilizing case process.
Provides guidance and training to less-experienced team members.
Utilizes advanced consultative sales skills and develops relationships at 
various levels within a complex customer organization to overcome obstacles and objections using various sales skills and plans.
Actively seeks opportunities as part of the ongoing relationship management 
process to build long-term sales action plans and maximize current and future 
sales success.
Identifies and pursues new market and segment opportunities which impact large customer groups working with Customer Insight, Marketing, fellow employees, and industry / community representatives.
Supports and actively participates in community events, answering questions and representing company.
CSO Assignment- On Call Assignment to respective division.
Performs all PSPS responsibilities to assigned division.
Organizes communication and outreach for industry sectors and/or campaigns.
May serve as back-up to the Supervisor or Manager.
Additional duties for SBE: Project Lead: Strategy/Training/Oversee project from beginning to end, forecast & project summary; Onboarding & Training support


Bachelor's degree preferred, or 6 or more years of industry related experience required.
Typically requires 6 or more years of relevant experience

Masters degree

Read the full posting.


Pacific Gas and Electric Company

77 Beale St

San Francisco

California United States

From the same organization


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