SCCM IT Administrator
Spire Inc.
Saint Louis, MO
Description
Summary
The Patching Administrator will support the organization's Unified Endpoint Management strategy, including using solutions specifically for the modern management of endpoints, applications, and automation within the endpoint management platform to increase efficiencies and decrease delivery time. This role will have responsibility for platform/endpoint software upgrades to support patching, compliance, and application delivery and will be responsible for all aspects of release and change management for applicable systems. This role will also provide technical guidance to project teams, ensuring new initiatives have endpoint dependencies and configuration management needs appropriately enabled, and will work to build and maintain effective partnerships across the technical and business community.
Duties and Responsibilities
- Patching the operating systems of all endpoint devices, servers and network equipment, and all applications in the Spire environment. Collaborate with Application and Infrastructure teams to remediate devices and issues as necessary
- Create and update task sequences for operating system and application deployments
- Update operating system Gold images with latest monthly security patches Spire | Patching Administrator 2
- Monitor vendor and government security websites for the latest security bulletins, driver and firmware updates. Research findings and work with Operations Support and Patching
- Administrators to deploy updates after testing and approval
- Work with cybersecurity and other teams to resolve security risks discovered during monthly security vulnerability scans
- Participate in planning and performing SCCM/MECM upgrades
- Monitor day to day operations of systems to ensure maximum availability
- Deploy driver and firmware updates as identified by the Lifecycle Platform Administrators and collaborate with Infrastructure teams to remediate installations as necessary
- Ensure, as new hardware and/or applications are onboarded into Spire's environment, a documented plan for patching and updating is in place
- Work with Lifecycle Platform Administrators and other teams to ensure application updates are tested and installed in a timely manner, and remediation occurs for any updates applied to endpoint devices
- Create change management requests for all patching and application updates
- Document patch management process for all applications in Spire's environment
Essential Characteristics and Competencies
- Ability to lead by example in support of the Company's essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual's unique skills and perspectives
- Ability to adapt in a fast-moving and changing culture
- Ability to work independently and manage time effectively to meet individual goals and deadlines
- Ability to work as part of a team and display a positive attitude in a dynamic environment
- Ability to remain patient, calm and effective in high-pressure situations
- Ability to take initiative and do what needs to be done without being asked to do so
- Desire to enhance personal knowledge and skillset with a continuous improvement mindset
- Ability to respond positively to challenges and problems
- Commitment to improving the customer experience; devoted to customer success
- Believes in a non-hierarchical culture of collaboration, transparency, and trust
- Strong interpersonal skills with the proven ability to build and establish rapport with a diverse array of people
Supervisory Responsibilities
No direct supervision
Required Education (certifications, licenses)
- Bachelor's degree in Information Technology, Computer Science or Business Information Systems preferred; equivalent work experience in Information Systems may be accepted
- High School Diploma
- Comp TIA+ certification, required
- Network+ Certification, preferred
- Microsoft Certified Profession (MCP) certification, preferred
- Microsoft Certified Solutions Associate (MCSA) Windows 7 or higher, preferred
- Valid Driver's License
Required knowledge, skill and abilities
Requires critical thinking skills, good judgment and organized methods in all facets of assigned duties. Requires sound judgment and decision-making skills to support the constantly changing computer environment
- Five years, minimum, direct work-related experience required, including substantial working knowledge of PCs/servers, PC/server applications, and PC/server setup options
- Five years direct work-related experience with Microsoft products, including MECM/SCCM
- Experience in both PowerShell and VBScript
- In-depth understanding of network connectivity, cabling topologies, and working knowledge of communications between different environments/platforms
- Experience with installation, diagnostics and testing of computer hardware and software
- Experience working in large-scale, complex end-to-end integrated environments
- Experience with network connectivity, cabling topologies, and communications software
- Experience in supporting Windows desktop and Windows and Linux server OS
- Possess good analytical skills and efficient problem-solving abilities.
- Proven ability to work under pressure and meet tight deadlines
- Ability to apply critical thinking skills to technical issues and problems
- Ability to complete work assignments by due dates and deliver projects per an agreed schedule
- Requires good communication skills and the flexibility to work with users at all levels
- Project management or organizational skills, preferred.
Contact
Spire Inc.
Canada
www.spireenergy.com/
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