Sales Support Administrator – Marlborough, MA

Sales Support Administrator

Doble Engineering Company

Marlborough, MA




We are seeking a Sales Support Administrator who will be dedicated to supporting the Sales Operations, Customer Partnerships team function through annual contract renewals.  Activities including quotations and proposals, as well as the management of orders related to annual contracts. Other responsibilities will include other supporting functions including commercial documentation, system configuration verification, and channel partner communications. This position reports to the Sales Operations Manager, Customer Partnerships.  


Generate a list of contract renewals on a monthly basis.

Prepare reports on client contracts on installed base vs. contract obligations.  

Partner with Regional Sales Managers and Client Account Manager on preparing information for account reviews, retention management additions/deletions, mergers, consolidations, and splits.

Coordinate with Sales Operations Manager on pricing determination.  

Review and track all contractual documents for each client, such as, contract amendments, tax documents, purchase orders, etc. during time of submission.

Send out renewal notifications to clients ninety (90) days in advance of expiration, and follow-up on lapsed renewals via phone or written correspondence. 

Ensure that clients are properly invoiced and provide billing instructions for accounting team.

Work with clients to facilitate any midterm contract changes, and any other special equipment allocation issues.

Enters orders received from clients and channel partners into ERP system.

Works closely with Operations department to ensure that all orders are meeting export compliance requirements.

Ensures CRM information is updated including but not limited to contact information, selling opportunity status, or other general account information, as necessary.  

Responds to and complete customer requests for commercial documentation, including but not limited to insurance, safety, compliance, quality, legal, or financial.

May be assigned to execute other initiatives within the Sales Operations department.



Bachelor's Degree B.A./B.S. in Business, Marketing, or equivalent related experience.


0-2 years of direct experience in a Sales Support or Sales Operations role.    

Strong interpersonal skills with the ability to work independently and within a team environment.

Successful record of accomplishments of working with cross-functional teams.

Strong communication skills in English, both written and verbal.

Excellent organizational and time management skills.

A history of meeting customer driven deadlines. 

An anticipation of needs and proactive approach.

A professional demeanor at all times both with all stakeholders both internal and external to Doble.

Previous CRM experience ( preferred.

Demonstrated proficiency with Microsoft Office (Outlook, Word, Excel, SharePoint).

Domestic and international travel, including air travel, may be required up to 10%.


Familiarity with Doble family portfolio.

Fluency in additional languages other than English.

Experience working in a global environment.

Read the full posting.


Doble Engineering Company

123 Felton Street


Massachusetts United States

From the same organization


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