IT AdministratorDevil’s Thumb Ranch Resort & Spa – Tabernash, CO

IT AdministratorDevil’s Thumb Ranch Resort & Spa

Devil’s Thumb Ranch Resort & Spa

Tabernash, CO


Our mission at Devil’s Thumb Ranch is to offer guests and employees the true, premier Colorado experience. Working here means embracing and contributing to a culture that puts providing exceptional guest experiences as our #1 priority and surrounding yourself with exceptional colleagues, the great outdoors, and the rugged individualism the West has always been known for. Living in Grand County offers opportunities to visit Rocky Mountain National Park, Grand Lake, Lake Granby, and Winter Park Ski Resort. From epic mountain biking and world class alpine and Nordic skiing to the growing music scene, it’s a once-in-a-lifetime opportunity to call this incredible setting home.

Principal Purpose of Job:    

Support DTR internally for the PMS Resort Suite system. Installation and on-going support of IT & AV systems at Headwaters Ecology & Community Center in Winter Park.  Support the Director of Finance and provide customer service for both External and Internal Guests.
Areas of focus will include PMS and Data Plus support on all issues, including assistance with ongoing tasks such as menu building, package building and inventory. Assistance with PC support to internal user community, support for the Ranch and Vasquez Creek/Volarios, Trailhead Inn and all other DTR related properties, the POS system, system checks of Ranch servers, troubleshooting Network/VPN, PBX and Wi-Fi systems.

Job Duties

Essential Duties and Responsibilities: 

  • Maintain strict confidentiality of all DTR data including but not limited to Employee and Guest data, financial information, email, phone, and text records.
  • Provide remote hand capability to potential outsource vendors.
  • Understand all standard and customized features and functions of the hotel front office systems, point of sale systems, phone systems and other systems, including but not limited to system security, system reports, manager functions, system utilities, and user functions. 
  • Assist in development of lodging packages and revenue allocation, assist in managing inventory module and item ID’s, as well as managing the restaurant module and interfaces. 
  • Train new users on how the ResortSuite PMS system and standard operating procedures.
  • Develop and maintain standardized reports as needed.
  • Document existing computers, networks, PBX and servers. 
  • Assist in all job duties related to the Network Administrator position.
  • Installing and maintaining company software on Servers and Desktop Computers.
  • Apply commonly used concepts, practices, and procedures for all IT troubleshooting. 
  • Assist in the implementation and management of an antivirus system which will include applying updates and ensuring proper operation of these systems.
  • Complete monthly Patch Management processes for network/server systems.
  • Ability to support ESXi servers and VEEAM software.
  • Ability to support Cloud Infrastructure, Vsphere Cloud technologies. 
  • Develop and maintain a good standing relationship with all support vendors related to IT.
  • IT support after-hours as needed.    
  • Other job duties as may be necessary for the successful operation of DTR.


Knowledge, Skills, and Abilities:

  • Bachelor’s Degree or equivalent education in an IT field.
  • Minimum two years’ experience in an IT field.
  • Prior experience with Resort Suite, Data Plus or other PMS & POS software preferred.
  • Use of network and connectivity systems, A/V equipment, phone systems, Microsoft Operating and user software, Point of Sale systems, Microsoft Exchange, Microsoft Server, Linux.
  • Ability to conduct training classes and work with diverse workforce.
  • Prior experience with enterprise network architecture preferred.
  • Prior experience with Windows 2008 R2, 2012, 2016 Server required.
  • Prior experience in an advanced ESXi environment strongly preferred.    
  • High level of skill in PC, server level equipment and troubleshooting.
  • Requires thorough understanding of networking including switches, routing, and TCP/IP.
  • Able to communicate and train managers and other employees of the resort through IT issues.
  • Ability to make decisions based on only general policies and procedures.
  • Able to work well independently and with minimal supervision.
  • Ability to communicate and work with all levels of employees.
  • Able to walk to all locations on the property.
  • Ability to lift and move printers that are up to 50 lbs.

Benefits and Perks

  • 128 hours of Paid Time Off.
  • Health, Dental, Life, and Vision Insurance included, plus 401k Employer Match of up to $2,000 annually.
  • Affordable, furnished transitional housing if needed.
  • Wellness Program opportunities including meditation, complimentary daily Yoga, trail running & mountain-biking workshops.
  • 25% discounts at all Devil's Thumb Ranch restaurants, activities including Trail Rides, and Spa Treatments.
  • Discounted Winter Park Ski Resort season pass (available annually in season) or 1/2 price Grand Park Rec Center Pass.

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences of relief, to equalize peak work periods or otherwise balance the workload.

Salary Description:

$45,000 – $55,000/yr Competitive pay commensurate with education and experience. This is a full-time position.

Devil's Thumb Ranch Resort & Spa is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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