Instructional Support Associate – New York, NY

Instructional Support Associate

Stony Brook University Libraries

New York, NY


Instructional Support Associate

Stony Brook University Libraries Job Location: New YorkApply By: 04/06/2023Date Created: 03-09-2023

Instructional Support Associate (ID: 2300697) Apply HereRequired Qualifications (as evidenced by an attached resume): Bachelor’s degree (foreign equivalent or higher) and three (3) years of prior work experience. In lieu of a Bachelor’s degree, a combination of higher education and working experience equaling seven (7) years may be considered.

Preferred Qualifications:Strong computer skills, including proficiency with Google applications, Microsoft Office products and the Internet. Demonstrated knowledge of library services platform (e.g. Alma, Sierra, Millennium). Experience in an academic library. Supervisory experience. Strong customer service experience in a related customer-focused field (hospitality, education support).

Brief Description of Duties: The Instructional Support Associate will assist with oversight of the service desk and stacks maintenance, and help library users with a range of library-related research needs. They will supervise and train student employees.


  • Under the direction of  Head of Access Services, assist in overseeing operations in assigned areas (MASIC, Math/Physics, Chemistry) including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers. Knowledge of Access Services policies. Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods. May supervise a library aide.
  • Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance.
  • Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.
  • Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regards to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. Facilitate the response to library maintenance issues and referral to proper personnel.
  • Participate in and facilitate stack maintenance and delivery operations for Access User Services. Under the direction of the Head of Access Services, coordinates and participates in the daily operations in support of stack maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for areas.
  • Maintains technical competency and skills through professional development opportunities.. Participate in department and University-wide committees, events and professional organizations.
  • Other duties or projects as assigned as appropriate to rank and departmental mission.

Special Notes:This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.

In addition to the employee's base salary, this position is eligible for $3,026 UUP annual location pay, paid biweekly.

Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.

Resume/CV and cover letter should be included with the online application.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at (631) 632-6280 or visit OEA.

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.Visit our WHY WORK HERE page to learn about the total rewards we offer.

Job Number: 2300697

Official Job Title: Instructional Support Associate

Job Field: Administrative & Professional (non-Clinical)

Primary Location: US-NY-Stony Brook

Department/Hiring Area:Library

Schedule: Full-time

Shift:Day Shift Shift Hours: 8:30 a.m. – 5:00 p.m.

Posting Start Date: Mar 7, 2023

Posting End Date: Apr 6, 2023, 11:59:00 PM


Appointment Type: Temporary

Salary Grade:SL2

SBU Area: Stony Brook University


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