How to Deal with a Business Crisis

How to manage a business crisis | UPS - Estados Unidos

Smooth sailing is something that businesses constantly strive for in addition to great profits and low turnover. Ripples in the water can cause stress and unneeded tension. A crisis can occur in many forms and can affect your business in ways large and small.

  • Natural Disaster
  • New Management
  • Cut-backs
  • Change of Benefits Package
  • Drastic Economic Downfall

The majority of crisis situations occur with little to no notice. If you find that your staff is unable to congregate in one location quickly enough, you can consider having a conference call plan in place that will allow everyone to communicate in a time efficient manner from wherever they may be located. This will allow you to make any announcement, or issue any instructions as soon as possible, and allow you to have business run as usual, without any unnecessary delays or distractions.

Should your company experience cut backs, due to the economy, being upfront and honest with your employees is the best policy. You will have the capability of explaining the situation thoroughly and even bring in heads of other departments to explain the details regarding changes in the company. Most often this is done in person, but with the expansion of companies worldwide, and with staff in remote locations, it is often far more economical and efficient to announce changes via a planned conference call. And with the state of the economy as it is at the moment, all companies are looking for ways to trim costs.

Is your company going through management changes? Conference calls are a great way to introduce any management changes to your staff. It is far better to make this type of announcement yourself rather than have the company rumor mill go into overdrive. Management that is up front and honest with their staff will reap the benefits of a secure and hardworking staff. You can introduce new management and have the new members address their staff, their expectations, experience, etc. on the initial call, as well as get a feel for who might need to have a one on one call for more details, etc.

On the other hand, natural disasters are not something that anyone wants to think about. They occur without much warning and the destruction can be devastating. Businesses can be ruined or at the least severely hampered after a serious natural disaster. The time it can take to re-build after a disaster is costly, time-consuming and stressful. With the core mission of the business being put on hold, due to the concentration of rebuilding, staff can be left in the dark. There might not be a physical location to work and the scope of business may have changed. During this tense time, conference calls can be used to keep everyone on the same page. They can be used to create a virtual meeting space due to the possible lack of a physical location. In fact, if you can, allowing your employers to work remotely might give you the option of conducting business in the immediate aftermath of a natural disaster. If this is an option for you, it is certainly worth taking a look at in order to maintain your business, and provide your clients and staff with everything that they expect or need.

Crisis occurs in the business world. We may not want to think about them ever occurring, but it is important to be prepared. Having a conference call service in your arsenal of tools is one of the best things that you as a business owner can do to ensure that you are always able to be in touch with your staff.