Help Desk Service Specialist Contract
Hire IT People Inc.
New computer deployments
Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange.
Manage software licensing.
Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
Determining the nature of the problem; root cause; provide basic troubleshooting.
Documenting support responses in the ITS Service Desk Ivanti ticketing system.
Escalating problems in accordance with defined ITS procedures.
Assisting users with problem solving steps.
Communicating accurate and useful status updates.
ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.
Experience required:1-2 Years