Dispatcher – Associate Resource Scheduler – Eastern Float – Oregon City, OR

Dispatcher – Associate Resource Scheduler – Eastern Float

Portland General Electric Company

Oregon City, OR



This position will report primarily to Gresham, will also support OC regularly and other operation centers as needed.

In this role, you'll dispatch, schedule, and coordinate work for crews; You'll order and manage third-party contractors; you'll also manage emergent work and dispatch crews for outages.

Key Responsibilities:


  • Reviews and prioritizes work orders.
  • Plans, schedules and dispatches PGE and contract crews.
  • Monitors job progress and identifies and resolves issues.
  • Schedules special equipment and ensures crews have what is needed to complete work orders.
  • Identifies potential issues and determines what to escalate.


  • Monitors system queues and works with stakeholders to develop one- to two-week schedules for a given area.
  • Predicts resourcing needs based on current and upcoming workload.
  • Prioritizes workload for area of control and determines best time to schedule unique as well as recurring activities.
  • Monitors work order progress against the schedule and decides what requires escalation.
  • Schedules shorter-cycle work with no to low complexity prerequisite and/or equipment requirements.


  • Decides which right of way and permitting is required for each job.
  • Submits appropriate requests for permits and rights of way.
  • Ensures notifications meet regulatory and policy requirements.
  • Determines optimal timing for prerequisite activities for each job.
  • Researches issues and determines which to escalate.
  • May do field visits to review work performed and determine whether it matches permitting requirements; may work with customers and other departments to resolve Identifies potential issues and determines what to escalate.


  • Responds to outages.
  • Depending on area of specialization, may dispatch outage-related work orders, request permits or rights of way or plan and schedule work.


  • Ensures all work activities comply with regulatory and policy requirements.
  • Provides data and information for required compliance reviews.


  • Responds to data requests.
  • Determines best way for obtaining and synthesizing data from multiple sources.
  • Develops and runs reports.

Process: Documents new processes and updates existing processes.

Education: Requires a High School Diploma, A bachelor's degree in engineering, business, finance or other related field is a plus.

Experience: Typically one year of experience in utility distribution operations.

Knowledge, Skills, Abilities:

  • Intermediate interpersonal skills
  • Intermediate problem-solving skills
  • Intermediate customer focus skills
  • Working written and oral communication
  • Working knowledge of distribution system
  • Working knowledge of systems used in department
  • Basic knowledge of laws and regulations related to utility operations
  • Basic knowledge of the fundamentals of electricity
  • Basic knowledge of PGE's geographic territory
  • Basic knowledge of collective bargaining agreements
  • Basic project management skills
  • Basic conflict management skills
  • Working organization and prioritization skills
  • Working written and oral communication skills

Read the full posting.


Portland General Electric Company

121 SW Salmon St


Oregon United States


From the same organization


Find Jobs