Customer Service Assistant-I – Scranton, PA

Customer Service Assistant-I

PPL Corporation

Scranton, PA

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Description

Overview

We are currently seeking Customer Service Assistants to join our team at either our Allentown, PA or Scranton, PA locations (there is also remote work).  In addition to a comprehensive benefits package, this position pay an hourly rate of $18.308. This position is a union position. Hired candidates will be part of Local 1600 IBEW.

The Customer Service Assistant I handles residential customer contacts related to payment arrangements, start/stop service, and other such transactions using automated step-through systems.

Responsibilities

  • Arranges payment plans with residential customers and process transactions related to start/stop service and other such transactions using automated step-through systems.
  • Contacts residential customers for collection/reminder purposes and provides referrals to customer assistance programs.
  • Operates related office equipment to access, process and refer customer information related to this job.
  • Performs follow-up work related to credit and collection for residential customers, start/stop service and customer assistance programs.
  • Processes payments.
  • Performs back-office duties such as:
  • General account maintenance to ensure accurate and current information
  • Payment assistance follow-up (PUC decisions)
  • Payment agreement email responses
  • Residential dunning
  • Faxed or mailed requests to start/stop service.
  • Handles power problem related contacts during normal hours.   
  • Performs other related duties as assigned or as necessary.

Qualifications

Basic Qualifications 

  • Ability to understand and follow procedures and written instructions.
  • Ability to exercise tact, courtesy and good judgment in contacts with customers.
  • Ability to effectively read, write and speak the English language.
  • Ability to manage difficult or emotional customer situations.
  • Ability to use standard office equipment.
  • Successful completion of entrance testing as follows:  call center simulation (LIMRA); data entry, clerical skills, and the G-Neil Job Family 3

Perferred Qualifications 

  • Minimum of three (3) years of call center experience.
  • College degree or completion of college coursework.

Contact

PPL Corporation

Two N Ninth St

Allentown

Pennsylvania United States

www.pplweb.com

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