Customer Consultant – Inbound (Full Time)
WEC Energy Group
We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Full Time) in our Milwaukee & Pewaukee Customer Care Center location.
Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?
If so, a career in a WEC Energy Group Care Center may be a fit for you!
We Energies, a subsidiary of WEC Energy Group, is seekingInbound Customer Consultant's (Full-Time)
in our Milwaukee & Pewaukee WI locations.
We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.
This position has a direct impact on the energy that people in our communities use every day.
The Full -Time Customer Consultant is responsible for:
- Receiving all incoming gas, electric, and steam contacts from customers
- Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
- Processing on and off orders, reconnections, trouble calls, gas emergency calls, and new construction orders
- Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
- Perform special assignments as needed
- The Care Centers operate 24/7 to ensure customers have energy related solutions
- We offer a competitive salary, starting at $22.08/hour.
- Flexibility is required, as you may be selected to work various shifts
Tentative Start Date: 05/01/2023
- One year customer contact or call center experience preferred.
- Computer experience is preferred.
WEC Energy Group
Wisconsin United States
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