Customer Consultant – Inbound (Full Time) – Pewaukee, WI

Customer Consultant – Inbound (Full Time)

WEC Energy Group

Pewaukee, WI



We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Full Time) in our Milwaukee & Pewaukee Customer Care Center location.

Job Summary

Do you enjoy guiding customers and taking control of various situations in order to resolve issues efficiently while giving customers what they need?

If so, a career in a WEC Energy Group Care Center may be a fit for you!

We Energies, a subsidiary of WEC Energy Group, is seekingInbound Customer Consultant's (Full-Time)
in our Milwaukee & Pewaukee WI locations.

We focus on first contact resolution to ensure customer satisfaction, as our #1 goal.

This position has a direct impact on the energy that people in our communities use every day.

Job Responsibilities

The Full -Time Customer Consultant is responsible for:

  • Receiving all incoming gas, electric, and steam contacts from customers
  • Responding to questions, inquiries, requests, bill inquiries, and establishing payment arrangements
  • Processing on and off orders, reconnections, trouble calls, gas emergency calls, and new construction orders
  • Cross-selling services, handling high bill complaints, or redirecting the customer to appropriate company personnel if necessary
  • Perform special assignments as needed
  • The Care Centers operate 24/7 to ensure customers have energy related solutions
  • We offer a competitive salary, starting at $22.08/hour.
  • Flexibility is required, as you may be selected to work various shifts

Tentative Start Date: 05/01/2023

Preferred Qualifications

  • One year customer contact or call center experience preferred.
  • Computer experience is preferred.


WEC Energy Group

Wisconsin United States

From the same organization


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