Case Manager, Multi Service Center – Cambridge, MA

Case Manager, Multi Service Center

Cambridge, MA

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NOTICE OF POSTING

POSTING DATE: March 8, 2023
RESUME AND COVER LETTER REQUESTED BY 04/05/23 VIA EMAIL TO [email protected] POSITION WILL REMAIN OPEN UNTIL FILLED

Cambridge residents are especially encouraged to apply.

Department:

Human Service Programs

Job Title:

Case Manager, Multi Service Center

Job Code:

M761-703

Civil Service Position:

Non Civil Service position

Union Affiliation:

None

Hours Per Week:

37.5 hours/week

OVERVIEW AND ROLE DESCRIPTION

About The City of Cambridge:

The City of Cambridge is a diverse and vibrant community that people of different ethnic, racial, religious, national, and other backgrounds call home. We take pride in our city's diversity and strive to create a workplace that is reflective of the community we serve. The city is also deeply committed to creating an environment in which all our employees are treated equitably and feel included. We seek to hire, develop, and advance individuals who value antiracism, diversity, equity, and inclusion (ADEI), and are committed to embedding ADEI best practices and tenets in all aspects of our work.

About The Department of Human Service Programs:

The Department of Human Service Programs (DHSP) creates and coordinates services that enhance the quality of life for Cambridge residents. Driven by the needs of residents, DHSP's extensive services and programs touch almost every sector in the city: from newborns to senior citizens, from school-aged children to homeless families, from non-profit organizations to local employers.

About The Role:

The Cambridge Multi Service Center (MSC) is a program of the Department of Human Service Programs.  The MSC houses and coordinates several programs and services that assist Cambridge residents to maintain stable housing. Assistance includes referrals to emergency shelter, food pantries, and substance abuse and mental health services, as well as support in applying for and navigating affordable housing opportunities, public benefits systems and employment and education services.  Through the services provided by MSC staff and its partners, residents who are homeless or at risk of homelessness, and others who need short- term or ongoing support, receive assistance with finding and navigating housing systems and opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  The MSC offers direct case management services to homeless and at-risk individuals and families.  Case management services may be brief and limited, such as helping an individual find a shelter bed for the night, or more complex depending on the needs of the individual or family.  Services may include negotiating on behalf of a family facing eviction, working with legal services on their behalf or making referrals for financial literacy services, job search assistance or mental health treatment as appropriate. 

Reporting to the MSC Director, the case manager's specific duties include, but are not limited, to the following:

  • Conduct intake of walk-in and referred clients to assess their needs.
  • Develop and implement short-term service plans for clients to address their immediate housing needs.
  • Manage a caseload of clients using a trauma-informed care perspective.
  • Assess and address barriers and challenges to housing including, but not limited to: credit issues, Cori issues, and other financial, legal or housing related concerns.
  • Work cooperatively with landlords and management companies to negotiate payment plans on behalf of clients to prevent eviction.
  • Identify and provide information and appropriate referrals for services and employment assistance to clients as needed.
  • Maintain current written case records for all assigned participants, including records in the electronic Cambridge Homeless Management Information System (HMIS)
  • Provide statistics, reports and other information as required.
  • Participate in meetings with other MSC and Department of Human Service Programs staff.
  • Actively support the Department's Race and Equity Initiative.
  • Attend appropriate trainings to upgrade skills.
  • Attend special events in the community and other meetings as needed to ensure residents are aware of MSC services.
  • Work as part of a team with the Director and MSC colleagues to ensure the effective operation of the MSC.
  • Perform other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM REQUIREMENTS:

  • At least 3 to 5 years of professional experience in providing case management to adults, preferably with homeless adults or individuals unstably housed.
  • Demonstrated experience assisting residents with addressing CORI, or credit issues and other challenges and barriers to securing and maintaining housing, such as mental health challenges, domestic violence, or low levels of English language literacy.
  • Knowledge of housing and housing related services and resources including knowledge of tenant/landlord rights and responsibilities.
  • Understanding of fair housing laws.
  • Ability to work both independently and with a team.
  • Ability to demonstrate flexibility and creativity in problem solving.
  • Ability to communicate clearly both verbally and in writing.
  • Commitment to racial justice willingness and interest in participation in the City's Race and Equity Initiative.
  • Strong time-management and organizational skills.
  • Excellent verbal and written communication skills.
  • Demonstrated proficiency in MS Office including Word, Excel, Outlook, PowerPoint; Calendly
  • The City of Cambridge's workforce, like the community it serves, is diverse.Applicants must have the ability to work and interact effectively with individuals and groups with a variety of identities, cultures, backgrounds, and ideologies.

PREFERRED QUALIFICATIONS

  • Ability to speak Spanish, strongly preferred.

PHYSICAL REQUIREMENTS, WORKING CONDITIONS, WORK FLEXIBILITY AND ACCOMODATIONS:

  • Ability to access, input and retrieve information from a computer.
  • Ability to answer phones and maintain multiple files.
  • Ability to lift a minimum of at least 10 lbs.
  • Ability to travel to meetings within the city.
  • Be comfortable to work primarily in a standard office environment with moderate noise level, telephones, personal computers, printers, and other office equipment.
  • This position may be eligible for a hybrid work schedule under the City's Telework Policy depending on operational needs.
  • Reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential job functions.

SUMMARY OF BENEFITS:

  • Health, dental and vision insurance
  • Vacation, personal and sick days
  • Sick incentive pay eligibility
  • Management bonus of $2700/year
  • City employee commuter benefits (T-Pass reimbursement, Bluebikes membership, EZRide Shuttle membership)

RATE: $58,483-$68,555 annually + competitive benefits

APPLICATION PROCEDURE:

Recruitment of external applicants is underway concurrent with this posting. Internal applicants submit job bidding form and 2 copies of your resume and cover letter; external applicants, submit your resume and cover letter via email to: [email protected] or to the Personnel Department, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA  02139. Fax 617-349-4312. Resume and cover letter requested 04/05/23 Position will remain open until filled.

 

THE CITY OF CAMBRIDGE IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, COLOR, SEX, RELIGION, AGE, NATIONAL ORIGIN, DISABILITY OR ANY OTHER PROTECTED CATEGORY. WOMEN, MINORITIES, VETERANS, MEMBERS OF THE LGBTQ+ COMMUNITY, AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY. CITY OF CAMBRIDGE RESIDENTS ARE ESPECIALLY ENCOURAGED TO APPLY. AUXILIARY AIDS AND SERVICES, WRITTEN MATERIALS IN ALTERNATIVE FORMATS, AND REASONABLE MODIFICATIONS IN POLICIES AND PROCEDURES WILL BE PROVIDED TO QUALIFIED INDIVIDUALS WITH DISABILITIES FREE OF CHARGE, UPON REQUEST. The City is committed to advancing a workforce culture of antiracism, diversity, equity, and inclusion.

 

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