Analyst I (CCO) – The Woodlands, TX

Analyst I (CCO)

Entergy Corporation

The Woodlands, TX



Job Summary / Purpose:

Perform variety of data analyses and reporting and communications to support residential and small/medium business strategy.

Duties / Responsibilities:

  • Create and monitor metrics, dashboards, and reports to develop short-term and long-term strategies for Residential/SMB Customer Journeys (including Contact Center and Meter to Cash) and track the impact of key initiatives
  • Deliver reporting and strategic insights through analysis to drive customer journey strategy execution
  • Conduct deep-dive analysis and investigations to better understand end to end CI Journeys including touch points, cross-channel behaviors, drivers, preferences and segmentation
  • Provide effective use of data and data visualizations, customer insight analysis and presentation skills that drives strategy alignment and execution
  • Contribute to the development of customer journey KPIs, metrics and prioritization criteria, tools, and processes to support strategy execution
  • Partner with IT, Enterprise Analytics, Customer Insights and Operational Excellence, and OpCo analysts to acquire any additional data for tracking relevant Journey KPIs

Minimum Requirements:


  • Bachelor's Degree in technical or business-related field or equivalent work experience


  • At least 0-2 years of professional experience
  • Analytical skill set with advanced knowledge of Microsoft office

Minimum knowledge, skills, and abilities required of the position

Working knowledge in all aspects of technology, technology/IT systems. Appreciable change management experience. Experience with process optimization and end-to-end processes. Experience with performance management, developing and tracking KPIs. Ability to communicate effectively with all levels in the organization. Understanding of the industry and industry best practices. Strong collaboration and relationship management knowledge, skills and abilities. Strong communication, facilitation, presentation and creative problem solving skills.

Req ID:  109946


Entergy Corporation

639 Loyola Ave

New Orleans

Louisiana United States

From the same organization


Find Jobs